Returns & Refunds Policy

At WiMart we want every customer to be satisfied with their purchase. This policy explains how returns and refunds are handled at our store.

What you can return

Most items purchased in store may be returned within seven (7) days of purchase, provided that:

• you present your receipt or proof of purchase; and
• the item is in its original condition, with packaging and labels intact where applicable.

Items that cannot be returned

Unless the item is faulty, we cannot accept returns of:

• perishable or chilled goods;
• personal care and hygiene products that have been opened or used;
• items marked as non-returnable or sold as final sale; and
• goods that have been used or damaged after purchase.

Faulty or incorrect items

If an item is faulty, damaged or not what you ordered, please bring it to the customer service counter with your receipt. We will replace the item, offer an equivalent product, or refund the purchase price in accordance with your consumer rights.

How refunds are issued

• Refunds are issued in the original method of payment where possible.
• Cash purchases are refunded in cash.
• Card purchases are refunded back to the same card. Please allow a few business days for the refund to appear, depending on your bank.

Exchanges

If you would prefer to exchange an item for a different size, colour or product, exchanges are welcome under the same conditions as returns, subject to stock availability.

Questions

If you have a question about a return or refund, please speak with a member of our team in store, or contact us and we will direct your enquiry to the store team.