Customer Privacy Notice

WiMart is operated by Windies Wholesalers & General Services Ltd. This notice explains how we handle personal information about our customers, in line with Trinidad and Tobago's Data Protection Act and good privacy practice.

What we collect

When you shop with us, join a WiMart membership, or contact us, we may collect:

• your name and contact details;
• purchase and transaction information;
• membership or loyalty account details, if you choose to join; and
• records of customer service enquiries or feedback.

How we use your information

We use personal information to:

• process your purchases, returns and refunds;
• operate and improve our membership programme;
• respond to enquiries and resolve complaints;
• meet our legal, tax and health and safety obligations; and
• improve our products and service, where you have agreed to receive such communications.

What we do not do

We do not sell customer personal information to third parties. We only share information with service providers who help us operate (such as payment processors or delivery partners) where necessary and under appropriate safeguards.

Keeping your information secure

We apply reasonable technical and organisational measures to protect personal information against loss, misuse and unauthorised access.

Your choices

You may ask us what information we hold about you, ask us to correct it, or ask us to stop using it for a particular purpose. You can also unsubscribe from marketing communications at any time.

Contact

If you have a question about your personal information, please contact us and we will direct your enquiry to the appropriate team.