WiMart (Windies Wholesalers & General Services Ltd.) · Tobago
Retail Operations & Maintenance Assistant (ROMA)
The Retail Operations & Maintenance Assistant (ROMA) plays a vital hybrid role at WiMart, supporting both frontline customer service and the upkeep of the store’s physical environment. As part of a modern, digitally-enabled community convenience club, this position ensures that the store operates smoothly, delivering exceptional service and operational efficiency while maintaining a clean, safe, and well-functioning facility.
- Department
- Retail · Operations · Facilities
- Type
- Full Time / Part Time
- Reports to
- Reports to the Assistant Manager.
Work schedule
- Flexible shifts, including evenings, weekends and public holidays as required.
- Expected to rotate between frontline and facilities duties based on daily priorities.
Cash management & customer service
- Greet customers warmly and assist with purchases, inquiries and other needs.
- Adhere to the G.U.E.S.T. protocol (Greet, Understand, Engage, Serve, Thank) for every customer interaction.
- Operate POS systems efficiently and ensure accurate cash handling.
- Maintain all merchandise in SFF (Stocked, Fronted, Faced) status at all times.
- Assist with restocking, price checks and product returns.
- Provide assistance during in-store promotions, events or community activities.
- Uphold Windies’ standards of customer care, community spirit and product knowledge.
Facilities and maintenance support
- Conduct daily store opening and closing routines, including lighting, security and sanitation checks.
- Perform basic maintenance: sweeping, mopping, garbage disposal, light repairs (tightening shelves, replacing bulbs), outdoor and yard upkeep, paint touch-ups and minor hardware fixes.
- Proactively report safety, structural or maintenance issues to management within one hour of discovery.
- Support delivery unloading and backroom organisation where applicable.
- Assist in maintaining relevant distribution databases and spreadsheets.
- Track and correctly record expenditure and income from clients, including credit sales and receipts.
- Create engaging content involving the Windies brand where possible.
- Maintain all issued facility items in good condition, including mops, rakes and brooms.
Requirements
- Prior experience in retail, customer service or facilities work is preferred.
- Strong communication and multitasking skills.
- Ability to lift up to 40 lbs and stand/walk for extended periods.
- Basic repair and cleaning skills.
- Willingness to work in both indoor and outdoor conditions.
- Must be available to work evenings, weekends and public holidays.
- Able to multitask, meet deadlines and work well in a fast-paced environment.
- Strong leadership and entrepreneurial skills.
- Ability to apply logical and critical thinking.
- Ability to communicate with suppliers and vendors in a timely, professional manner.
- Proficiency in, or willingness to learn, POS systems, Google Sheets and standard digital reporting tools.
Compliance and benefits
- Requirement to sign the company's Confidentiality, Non-Disclosure and Non-Compete Agreement upon hire.
- Eligibility for the Employee Account policy for staff purchases and store benefits.
Apply for ROMA: Retail Operations & Maintenance Assistant
Complete the WiMart employment application. About 10 to 15 minutes. You can save in your browser if you need to pause.